Our Brand Promise

All products purchased is backed by a 100% Satisfaction Guarantee. If you have any questions or concerns with your product please call (719) 578-5533, email: kristine.simon@jetexinc.com, or Chat online at https://jetexinc.com. We will be happy to visit your location free of charge to solve any issues associated with our ink and toner.

Return Policy

Unopened JetEx, Inc. brand products may be returned for store credit within 60 days of purchase. Afterwards the return is left up to the discretion of the store manager, and the return will be assessed a 15% restocking fee. Opened JetEx, Inc. brand products will be replaced within 60 days of purchase if it is not operating properly. If products are outside of the 60 day window, JetEx, Inc. will replace defective products upon investigative review of the product. Cash refund will be made if the item was purchased using cash. Otherwise the purchasing card will be credited.

Collection Policy

All invoices are due and payable within fifteen (15) days from the date of the invoice. By accepting the products herein, and in the event this invoice is not timely paid, customer agrees to pay all costs of collection including reasonable attorney's fees. In addition, customer agrees to pay interest on any delinquent amount(s) at the rate of 15% per month or the maximum amount of interest permitted by law which ever is higher.

Privacy Policy

This privacy notice discloses the privacy practices for JetEx - Discount Ink and Toner. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  -See what data we have about you, if any.
  -Change/correct any data we have about you.
  -Have us delete any data we have about you.
  -Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Property Policy

If any person fails to re-claim any printer or printer part dropped off for repair within 90 after such delivery, JetEx, Inc. shall have the right to dispose of such hardware or other article by whatever means it may choose, without incurring liability or responsibility. A disposal fee may of $35.00 may be assessed.